Accurate Quality of Service (QoS) prediction is fundamental to service computing, providing essential data-driven guidance for service selection and ensuring superior user experiences. However, prevalent approaches, particularly Graph Neural Networks (GNNs), heavily rely on constructing explicit user--service interaction graphs. Such reliance not only leads to the intractability of explicit graph construction in large-scale scenarios but also limits the modeling of implicit topological relationships and exacerbates susceptibility to environmental noise and outliers. To address these challenges, this paper introduces \emph{QoSDiff}, a novel embedding learning framework that bypasses the prerequisite of explicit graph construction. Specifically, it leverages a denoising diffusion probabilistic model to recover intrinsic latent structures from noisy initializations. To further capture high-order interactions, we propose an adversarial interaction module that integrates a bidirectional hybrid attention mechanism. This adversarial paradigm dynamically distinguishes informative patterns from noise, enabling a dual-perspective modeling of intricate user--service associations. Extensive experiments on two large-scale real-world datasets demonstrate that QoSDiff significantly outperforms state-of-the-art baselines. Notably, the results highlight the framework's superior cross-dataset generalization capability and exceptional robustness against observational noise.

With the rapid advancement of internet technologies, network services have become critical for delivering diverse and reliable applications to users. However, the exponential growth in the number of available services has resulted in many similar offerings, posing significant challenges in selecting optimal services. Predicting Quality of Service (QoS) accurately thus becomes a fundamental prerequisite for ensuring reliability and user satisfaction. However, existing QoS prediction methods often fail to capture rich contextual information and exhibit poor performance under extreme data sparsity and structural noise. To bridge this gap, we propose a novel architecture, QoSMGAA, specifically designed to enhance prediction accuracy in complex and noisy network service environments. QoSMGAA integrates a multi-order attention mechanism to aggregate extensive contextual data and predict missing QoS values effectively. Additionally, our method incorporates adversarial neural networks to perform autoregressive supervised learning based on transformed interaction matrices. To capture complex, higher-order interactions among users and services, we employ a discrete sampling technique leveraging the Gumbel-Softmax method to generate informative negative samples. Comprehensive experimental validation conducted on large-scale real-world datasets demonstrates that our proposed model significantly outperforms existing baseline methods, highlighting its strong potential for practical deployment in service selection and recommendation scenarios.

Nowadays, there are many similar services available on the internet, making Quality of Service (QoS) a key concern for users. Since collecting QoS values for all services through user invocations is impractical, predicting QoS values is a more feasible approach. Matrix factorization is considered an effective prediction method. However, most existing matrix factorization algorithms focus on capturing global similarities between users and services, overlooking the local similarities between users and their similar neighbors, as well as the non-interactive effects between users and services. This paper proposes a matrix factorization approach based on user information entropy and region bias, which utilizes a similarity measurement method based on fuzzy information entropy to identify similar neighbors of users. Simultaneously, it integrates the region bias between each user and service linearly into matrix factorization to capture the non-interactive features between users and services. This method demonstrates improved predictive performance in more realistic and complex network environments. Additionally, numerous experiments are conducted on real-world QoS datasets. The experimental results show that the proposed method outperforms some of the state-of-the-art methods in the field at matrix densities ranging from 5% to 20%.

Quality-of-Service (QoS) prediction is a critical task in the service lifecycle, enabling precise and adaptive service recommendations by anticipating performance variations over time in response to evolving network uncertainties and user preferences. However, contemporary QoS prediction methods frequently encounter data sparsity and cold-start issues, which hinder accurate QoS predictions and limit the ability to capture diverse user preferences. Additionally, these methods often assume QoS data reliability, neglecting potential credibility issues such as outliers and the presence of greysheep users and services with atypical invocation patterns. Furthermore, traditional approaches fail to leverage diverse features, including domain-specific knowledge and complex higher-order patterns, essential for accurate QoS predictions. In this paper, we introduce a real-time, trust-aware framework for temporal QoS prediction to address the aforementioned challenges, featuring an end-to-end deep architecture called the Hypergraph Convoluted Transformer Network (HCTN). HCTN combines a hypergraph structure with graph convolution over hyper-edges to effectively address high-sparsity issues by capturing complex, high-order correlations. Complementing this, the transformer network utilizes multi-head attention along with parallel 1D convolutional layers and fully connected dense blocks to capture both fine-grained and coarse-grained dynamic patterns. Additionally, our approach includes a sparsity-resilient solution for detecting greysheep users and services, incorporating their unique characteristics to improve prediction accuracy. Trained with a robust loss function resistant to outliers, HCTN demonstrated state-of-the-art performance on the large-scale WSDREAM-2 datasets for response time and throughput.

Accurate prediction of temporal QoS is crucial for maintaining service reliability and enhancing user satisfaction in dynamic service-oriented environments. However, current methods often neglect high-order latent collaborative relationships and fail to dynamically adjust feature learning for specific user-service invocations, which are critical for precise feature extraction within each time slice. Moreover, the prevalent use of RNNs for modeling temporal feature evolution patterns is constrained by their inherent difficulty in managing long-range dependencies, thereby limiting the detection of long-term QoS trends across multiple time slices. These shortcomings dramatically degrade the performance of temporal QoS prediction. To address the two issues, we propose a novel Graph Attention Collaborative Learning (GACL) framework for temporal QoS prediction. Building on a dynamic user-service invocation graph to comprehensively model historical interactions, it designs a target-prompt graph attention network to extract deep latent features of users and services at each time slice, considering implicit target-neighboring collaborative relationships and historical QoS values. Additionally, a multi-layer Transformer encoder is introduced to uncover temporal feature evolution patterns, enhancing temporal QoS prediction. Extensive experiments on the WS-DREAM dataset demonstrate that GACL significantly outperforms state-of-the-art methods for temporal QoS prediction across multiple evaluation metrics, achieving the improvements of up to 38.80%.

Large language models (LLMs) have seen rapid improvement in the recent years, and have been used in a wider range of applications. After being trained on large text corpus, LLMs obtain the capability of extracting rich features from textual data. Such capability is potentially useful for the web service recommendation task, where the web users and services have intrinsic attributes that can be described using natural language sentences and are useful for recommendation. In this paper, we explore the possibility and practicality of using LLMs for web service recommendation. We propose the large language model aided QoS prediction (llmQoS) model, which use LLMs to extract useful information from attributes of web users and services via descriptive sentences. This information is then used in combination with the QoS values of historical interactions of users and services, to predict QoS values for any given user-service pair. On the WSDream dataset, llmQoS is shown to overcome the data sparsity issue inherent to the QoS prediction problem, and outperforms comparable baseline models consistently.

With the rapid growth of cloud services driven by advancements in web service technology, selecting a high-quality service from a wide range of options has become a complex task. This study aims to address the challenges of data sparsity and the cold-start problem in web service recommendation using Quality of Service (QoS). We propose a novel approach called QoS-aware graph contrastive learning (QAGCL) for web service recommendation. Our model harnesses the power of graph contrastive learning to handle cold-start problems and improve recommendation accuracy effectively. By constructing contextually augmented graphs with geolocation information and randomness, our model provides diverse views. Through the use of graph convolutional networks and graph contrastive learning techniques, we learn user and service embeddings from these augmented graphs. The learned embeddings are then utilized to seamlessly integrate QoS considerations into the recommendation process. Experimental results demonstrate the superiority of our QAGCL model over several existing models, highlighting its effectiveness in addressing data sparsity and the cold-start problem in QoS-aware service recommendations. Our research contributes to the potential for more accurate recommendations in real-world scenarios, even with limited user-service interaction data.

Recently, with the rapid deployment of service APIs, personalized service recommendations have played a paramount role in the growth of the e-commerce industry. Quality-of-Service (QoS) parameters determining the service performance, often used for recommendation, fluctuate over time. Thus, the QoS prediction is essential to identify a suitable service among functionally equivalent services over time. The contemporary temporal QoS prediction methods hardly achieved the desired accuracy due to various limitations, such as the inability to handle data sparsity and outliers and capture higher-order temporal relationships among user-service interactions. Even though some recent recurrent neural-network-based architectures can model temporal relationships among QoS data, prediction accuracy degrades due to the absence of other features (e.g., collaborative features) to comprehend the relationship among the user-service interactions. This paper addresses the above challenges and proposes a scalable strategy for Temporal QoS Prediction using Multi-source Collaborative-Features (TPMCF), achieving high prediction accuracy and faster responsiveness. TPMCF combines the collaborative-features of users/services by exploiting user-service relationship with the spatio-temporal auto-extracted features by employing graph convolution and transformer encoder with multi-head self-attention. We validated our proposed method on WS-DREAM-2 datasets. Extensive experiments showed TPMCF outperformed major state-of-the-art approaches regarding prediction accuracy while ensuring high scalability and reasonably faster responsiveness.

Quality of Service (QoS) prediction is an essential task in recommendation systems, where accurately predicting unknown QoS values can improve user satisfaction. However, existing QoS prediction techniques may perform poorly in the presence of noise data, such as fake location information or virtual gateways. In this paper, we propose the Probabilistic Deep Supervision Network (PDS-Net), a novel framework for QoS prediction that addresses this issue. PDS-Net utilizes a Gaussian-based probabilistic space to supervise intermediate layers and learns probability spaces for both known features and true labels. Moreover, PDS-Net employs a condition-based multitasking loss function to identify objects with noise data and applies supervision directly to deep features sampled from the probability space by optimizing the Kullback-Leibler distance between the probability space of these objects and the real-label probability space. Thus, PDS-Net effectively reduces errors resulting from the propagation of corrupted data, leading to more accurate QoS predictions. Experimental evaluations on two real-world QoS datasets demonstrate that the proposed PDS-Net outperforms state-of-the-art baselines, validating the effectiveness of our approach.

Quality-of-Service prediction of web service is an integral part of services computing due to its diverse applications in the various facets of a service life cycle, such as service composition, service selection, service recommendation. One of the primary objectives of designing a QoS prediction algorithm is to achieve satisfactory prediction accuracy. However, accuracy is not the only criteria to meet while developing a QoS prediction algorithm. The algorithm has to be faster in terms of prediction time so that it can be integrated into a real-time recommendation or composition system. The other important factor to consider while designing the prediction algorithm is scalability to ensure that the prediction algorithm can tackle large-scale datasets. The existing algorithms on QoS prediction often compromise on one goal while ensuring the others. In this paper, we propose a semi-offline QoS prediction model to achieve three important goals simultaneously: higher accuracy, faster prediction time, scalability. Here, we aim to predict the QoS value of service that varies across users. Our framework consists of multi-phase prediction algorithms: preprocessing-phase prediction, online prediction, and prediction using the pre-trained model. In the preprocessing phase, we first apply multi-level clustering on the dataset to obtain correlated users and services. We then preprocess the clusters using collaborative filtering to remove the sparsity of the given QoS invocation log matrix. Finally, we create a two-staged, semi-offline regression model using neural networks to predict the QoS value of service to be invoked by a user in real-time. Our experimental results on four publicly available WS-DREAM datasets show the efficiency in terms of accuracy, scalability, fast responsiveness of our framework as compared to the state-of-the-art methods.